Privacy Policy

Welcome to PacketGround. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, services, and cloud-based networking platform.

1. Information We Collect

a. Information You Provide

When you sign up or use our services, we may collect:

• Name
• Email address
• Organization or school name (optional)
• Payment information (processed via third-party services)
• Lab project data, configurations, and uploaded files

b. Information We Collect Automatically

When you access the platform, we automatically collect:

• IP address and device information
• Browser type and version
• Usage statistics (pages visited, actions performed)
• Cookies and session data (see Section 5)

2. How We Use Your Information

We use your data to:

• Provide, maintain, and improve our services
• Create and manage your account and user sessions
• Enable lab access and project storage
• Communicate with you (e.g., updates, support)
• Analyze platform usage and enhance user experience
• Enforce platform policies and terms of service

3. Data Sharing and Disclosure

We do not sell or rent your personal data.

We may share information:

• With service providers (e.g., hosting, analytics, billing) under strict confidentiality
• If legally required (e.g., to comply with a court order or law enforcement)
• In the case of a business transfer (e.g., merger, acquisition)

4. Data Retention and Deletion

We retain your data as long as your account is active or as needed to provide services. If you cancel your account:

• You may request full data deletion
• We retain backups for up to 30 days before automatic purge

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Authenticate users
• Maintain sessions
• Track usage trends (via tools like Google Analytics)

You may disable cookies in your browser settings, but this may affect platform functionality.

6. Your Rights

Depending on your location, you may have rights to:

• Access or export your data
• Correct or update your profile
• Request deletion of your account and personal data
• Object to or limit certain data uses

To request any of the above, contact us at [email protected].

7. Data Security

We use industry-standard encryption (TLS), access controls, and secure infrastructure to protect your data. Lab environments and storage are isolated per user to maintain privacy and integrity.

8. Third-Party Services

We use third-party tools for authentication, billing, analytics, and storage. These services may have access to limited data strictly for service functionality and are bound by data protection agreements.

9. Children’s Privacy

PacketGround is not intended for children under 13. We do not knowingly collect personal data from minors without verified parental consent.

10. Changes to This Policy

We may update this policy from time to time. Material changes will be communicated via email or site banner. Continued use of the platform constitutes acceptance of any updates.

11. Contact Us

If you have questions or concerns about this policy, contact us at:

Email: [email protected]